How do I book?
The preferred method is by telephoning us on 0431 015 711; alternatively you can email

Once your booking has been made; A booking conformation will be sent out to you.

How much notice do I need to give you for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment

Do you charge more on Public Holidays?
Yes a $50 surcharge applies on public holidays

How do I pay?
Most people choose to pay cash on the day; we DO NOT accept credit card payments. Cheque payments or bank transfers need to be received / cleared before the booking date. Cheques WILL NOT except or any other transfers on the day

SUMO SUIT HIRE QUESTIONS

What do the prices include?
All Sumo booking prices include local delivery, a delivery charge may need to be charged for out of area deliveries (please contact us for price or view our delivery page). The price also includes set up and collection

When are your Sumo Suits available?
Our Products are available 7 days a week all year round, including Public Holidays (however Public Holidays incur a $50 surcharge)

How long do I get the equipment for?
Daytime Hire; which is normally up to 7 hours or over night Hire; check out the Prices Range page for more details

Do I need a Supervisor?
If it is a private party at your house. The Sumo suits will need to have a nominated person (adult over 18 years of age) to supervisor or be a spotter.

However supervision is mandatory in public places or corporate events and requires someone from our company. For these event we provide a supervisor for $30 hour (3 hours minimum)

Can we get our Jumping Castle Picked up at 8pm?
No.
During day light saving times the latest any sumo suit can be hired out is till 7pm
Out side of day light saving the latest the castle can be hired out is strictly 5pm

Do I have to pay a deposit?
No

What if it rains?
You will need to set it up undercover. If you are unable to do so we may have to cancel the booking

How long does it take to set up and pack up Sumo Suits?
The Jumping Castles take approximately 10-20 minutes to set up and 10-20 minutes to pack up depending on the access. However this is only an estimate, times may vary access to set up area and how many people are there to help.

What happens if the Sumo Suits does not fit on the property?
In our confirmation and on our website it gives you the required set up spaced needed. If we are unable to set up the sumo suits due to you not measuring the space. We charge you a call out fee of $100

How much space is needed?
You will need at least a 1m wide pathway to get to the set up point for the sumo Suits. If there are steps, the operator may need to have assistance getting to the set up point.

You will need to allow 5m wide, 5m long set up space for Sumo Suits

Do we need to put/set up Sumo Suits?
No. We have fully trained staff who will deliver & install your castle where required & give you all the relevant operating & safety instructions needed to supervise & make sure your party goes ahead without any problems. 

Can you set up the Sumo Suits on pavers or concrete?
Yes. As long as surface is a flat level surface we can set up on grass, pavers or concrete. Ground must also be free from any rocks or other sharp objects that may cause damage to the mat (including Lilydale Toppings or gravel). We would appreciate the set up area being cleaned of any rubbish prior to our arrival, or extra fees may be incurred.

Can you set up the castles up on a gravel or stones?
No. we can only set the castle up on grass, pavers or concrete.

 Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.

Is there an age limit ?
Yes. The adult suits are designed for people over the age of 14. Kids sumo Suits are designed for kids aged 6-10 years old..

Are the Sumo Suits cleaned before arrival?
Yes. Over The Moon Sumo Suits clean there products after every hire.

 

JUMPING CASTLE QUESTIONS

What do the prices include?
All jumping castle booking prices include local delivery, a delivery charge may need to be charged for out of area deliveries (please contact us for price). The price also includes set up and collection

When are your Jumping Castles available?
Our Castles are available 7 days a week all year round, including Public Holidays (however Public Holidays incur a $50 surcharge)

How long do I get the equipment for?
4 hours, 7 hours or over night; check out the Prices Range page for more details

Do I need a Supervisor?
If it is a private party at your house. The castle must have the nominated person (adult over 18 years of age). The children's safety on this product is reliant on the supervising adult.
However supervision is mandatory in public places or corporate events and requires someone from our company. For these event we provide a supervisor for $30 hour (3 hours minimum)

Can we get our Jumping Castle Picked up at 8pm?
No.
During day light saving times the latest any castle can be hired out is till 7pm
Out side of day light saving the latest the castle can be hired out is strictly 5pm

Do I have to pay a deposit?
No

What if it rains?
Our castles have built in rain covers so they can still be used in light showery conditions. Jumping Castles should not be used in very heavy rain, due to safety reasons. If the weather is too bad we will ring you on the day to arrange another date or cancel the booking

Can the castle operate on windy days?
Yes they can, however our stronger winds can be a bit too much for some of the castles, we have been forced to cancel some hires, but this is very rare. Some parents might get up set but your child's safety is important to us.

Can the Jumping Castle be set up on a slope?
No, this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking

How long does it take to set up/inflate/deflate/pack up the inflatable?
The Jumping Castles take approximately 20 minutes to set up and 20 minutes to pack up depending on the access. However this is only an estimate, times may vary depending on which Castle you hire and how many people are there to help.

Trees need to be pruned for the Jumping Castle to fit in. Are you able to do that?
No

What happens if the castle does not fit on the property?
In our confirmation and on our website. it gives you the required set up spaced needed for each castle. Please measure carefully (even height). If we are unable to set up the castle due to you not measure the space. We will fully charge you for the hire of the castle. 

How much space is needed?
You will need at least a 1 metre wide pathway to get to the set up point for a medium Castle & at least 1.5 metre wide pathway to the set up point for a larger combo castle. Please advise on booking if there are any steps on access path as castles are up to 200kg heavy and hard to move up steps. If there are steps, the operator may need to have assistance getting to the set up point.

You will need to allow 5m wide, 5m long, 4.5m high for all our Jumping Castles (Toy Story, Cars, Disney Prince and SpongeBob). Cars Jumping Castle with a Slide requires 6m wide, 7m long, 5m high and the 5 in 1 Pirates of the Caribbean you will need to allow 7m wide, 7.5m long, 5m. Please make sure all dog poo, garden items such as garden toys, swings, slides patio furniture and rubbish etc, are removed from the area where the castle is to be sited.

Do we need to put/set up Castle?
No. We have fully trained staff who will deliver & install your castle where required & give you all the relevant operating & safety instructions needed to supervise & make sure your party goes ahead without any problems. 

Can you set up the castles on pavers or concrete?
Yes. As long as surface is a flat level surface we can set up on grass, pavers or concrete.  Ground must also be free from any rocks or other sharp objects that may cause damage to the castle (including Lilydale Toppings). We would appreciate the set up area being cleaned of any rubbish prior to our arrival, or extra fees may be incurred. Please let us know at the time of booking if the castle will be going on surface other than grass.

Can you set up the castles up on a gravel Driveway?
No. we can only set the castle up on grass, pavers or concrete.

  When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volt mains power supply.

Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.

Is there an age limit for children using the castle? And how many can go on at the one time?
Yes. On our Jumping Castles (Toy Story, Cars, Disney Princess etc) kids up to 8 years old and around 8 children are allowed on the castle at one time. For the slide combos we recommend up to 12 years old and around 10 children. We also recommend that the children are grouped in age groups so as to avoid any accidents with older children.

Can Cricket Club's and Foot Ball Clubs Hire a castle?
Only if a supervisor is hired to supervise the castle

  Can we hire a supervisor if it's for a corporate event or promotion?
Yes.  We can provide a supervisor for $30 per hour for our Jumping castles or $50 for two operators. Minimum of 3 hours Hire.

What if need to cancel the Jumping Caste?
You need to provide us with at least 7 days notice of your intention to cancel; if you cancel less than 7 days we may not be able to rehire this castle out.

Do you have insurance ?
Yes. Over The Moon Jumping castles carries $10,000,000 public liability insurance, so we are covered for your backyard party or full corporate event day. Please feel free to ask for a copy of our certificate of currency.

Can kids drink in castle?
No. Under no circumstances are any persons to take any beverage, food or foreign objects inside the castles. If there are any spillages or damages caused by cheap face paint, silly string, sharp objects, etc the hirer will be liable for the full cost of any such repairs required. 

Are the castles clean before arrival?
Yes. Over The Moon Jumping castles are cleaned after every hire.

Can I have a Jumping Castle set up in a park?
Yes. If you require us to set up in a public reserve or park you must have permission from the council & check if there are any requirements or fees. The ground must also be clear of any sharp objects or obstructions prior to castle arrival/set up and 240 volt mains power must be available. The castle is not to be set up on stones.

Can I move the castle after it has been set-up ?
No. The castle SHOULD NOT be moved by anyone other than an employee of Over The Moon Jumping Castles.  The castle will be set-up with your consultation; once you are happy with the area selected, stakes and sandbags will be used to secure the castle.

Is there anything else I need to know?
Only what day & the castle you want to choose! Once you've worked that out it's time for the fun to start! If you do think of anything else feel free to contact us any time.

 

SLUSHIE MACHINE QUESTIONS

How long should we allow for the Slushie machine before we can use it?
The Slushie machine takes around 60 minutes before you can start using it. We say to allow 90 minutes (because it depends on the temperature of the day).

Can we Buy extra Syrups for our Slushie Machine Hire?
Yes you can. Syrups are $30 and makes up to 20 litres. Syrups can be returned if not used. Flavours they come in are Raspberry, Blue Lemonade, Tropical, Lime, Lemon & Cola

Do we need to clean the Slushie machine before or after we use it?
No. We clean the machine before your party and after pickup.

What if need to cancel the Hire?
You need to provide us with at least 7 days notice of your intention to cancel; if you cancel less than 7 days we may not be able to rehire the Slushie Machine out.   .